Support
Kutto is a service for short-form video creators: clip cutting, scheduling and publishing to your own YouTube, Instagram and TikTok accounts, and channel analytics. It works on kutto.app and in the Kutto mobile app for iOS and Android.
Contact us
@kutto_support on Telegram — the fastest way. Message us any time; we reply during business hours.
support@kutto.app — questions about the service, bugs, account access, payments, data deletion. We reply within one to two business days. Please include the email of your Kutto account and, for app questions, your phone model and app version (More → About the app).
Frequently asked questions
- How do I connect a channel? Settings → Channels → YouTube, Instagram or TikTok. You sign in through the platform itself; Kutto only gets permission to publish and read statistics for your accounts.
- A post did not go out. Open the post: the platform’s reason is shown there. Most often the access has expired. Reconnect the channel in Settings → Channels.
- How do I delete my account? In the app: More → Account → Delete account. On the website: Settings → Profile. Details are on the data deletion page.
- How much does it cost and how do I pay? Prices and what each plan includes are in the Pricing section. You can pay by card. Funds are credited right after payment, and there are no automatic renewals.
- How do I get a refund? Email us at the address above or submit a request in the “Plan & balance” section. We review requests within 10 business days; the procedure is described in the Refund Policy.